SAMSUNG OfficeServ Range
A combination of Samsung’s expertise in wireless communications, digital technology and core networks, combined with IP Technology, has produced the next generation IP solution, Office Serv. OfficeServ provides a secure IP convergence communication system for the 21st century business and supports traditional voice communication, voice over IP, IP based data communication and wireless solutions through Wi-Fi and CDMA.
The OfficeServ Advantage
- Location Independence – Mobile and home-working solutions lets you attract the best people without losing control and employees are more productive and better connected.
- Multi-site Applications – Your business applications work across all sites, for example, informal call centres work as a single cohesive unit, operators and supervisors can monitor and help a dispersed virtual team. Teams are more productive.
- Control costs – Install and manage remote sites without leaving your office, implement centralised cost tracking, security alerts and departmental billing. Reduces the Total Cost of Ownership.
- High-end Features – OfficeServ makes deployment simple, without sacrificing features and functionality for your priority business applications: Security systems, policy management and advanced telephony.
- A system you can grow with – Samsung’s building block approach to converged communications allows you to start with a single site and grow the system in line with your business.
- This is a small wall mounted system aimed at the small business market of under 20 extensions .
- IP enabled key system
- Wired + Wireless, IP Communications
- 2 Universal slots within 1 cabinet, up to 20 users
- Link up to 2 cabinets
- Flexible Configuration
- Basic Configuration embedded: 2SLI, 1 LAN, 4MGI
- Multiple configurations available by using new Cards
- Trunk Boards: 4TRK, 2BRI
- Station Boards: 4DLi, 4SLi, 2DLI, 4LAN
- Optional Boards: Modem, MISC
Embedded Voice Mail and Media Gateway
- Embedded support for voice mail and MGI
- Voice Mail
- 1-4 channel media gateway
- Controlled by software license
- Compatibility and Scalability
SPnet connectivity with officeserv 7100, 7200, 7400
OfficeServ 7100 is designed specifically for the small to medium sized company, supporting up to 32 extensions and a maximum of 30 trunk lines with either analogue or digital connections. It is highly configurable and can be tailored to your individual requirements and can also be upgraded and expanded easily as business needs change. The OfficeServ 7100 has everything you need to get started.
- Embedded full-featured Voicemail/ Auto Attendant standard(If Enabled With Licence)
- Supports wired and wireless handsets
- Caller ID, name and number.(ISDN lines only and if you applied for Caller ID from Telkom)
- Automatic call routing to local or long distance for cost savings
- Email gateway delivers voice messages to your MS Outlook Inbox(If Enabled With Licence)
- Easily connect from home or remote office through remote IP phones(If Enabled With Licence)
- Enables networking to other OfficeServ platforms at remote offices and branches using SPNet
- Uses cost-saving VoIP technology that supports IP phones and remote staff(If Enabled With Licence)
- Empowers your on-the-road professionals with Computer Telephony(If Enabled With Licence)
- Integration (CTI) and Soft phone connectivity(If Enabled With Licence)
- Allows wireless handsets and PDAs to integrate seamlessly with phone system features through Wireless Access Points
- Offers economical digital trunking using an ISDN-PRI circuit
The next generation of IP platform is the OfficeServ 7200, providing IP based wired and wireless solution for voice and data communication. Businesses can use OfficeServ 7200 to build sophisticated telephony applications, secure data-communications infrastructure and policy-driven networks. OfficeServ 7200 can simultaneously support both traditional voice communication, voice over IP (VoIP) based data communication, and wireless solutions through Wireless LAN, and offers an effective, affordable solution for any organisation.
Integrated communication environment
The OfficeServ 7200 makes voice calls and sends/receives data by using the LAN/WAN modules. The user can use the integrated wire/wireless platform (phones, PCs, servers, mobile phones, or peripherals) to communicate easily.
IP based feature server
The OfficeServ 7200 uses an IP-based feature server to provide an IP solution, which integrates the functions of mail server, Session Initiation Protocol (SIP) server, and Voice over IP Unified Messaging Service (VoIP UMS).(If Enabled With Licence)
Higher Quality IP Phone
The OfficeServ 7200 ensures the Quality of Service (QoS) of the voice calls depending on the priorities and grouping of data and voice packets. - Layer2 QoS: Priority Processing(802.1p), VLAN(802.1q) - Layer3 QoS: Class Based Queuing(CBQ), RTP Priority Queuing, or the on demand management of the bandwidth Wide Area Network(WAN).
The WAN and LAN interface modules are installed in the OfficeServ 7200; thus data can be sent/received via the interface of the 10/100 base T Ethernet in both the Intranet and the Intranet without any data equipment.
Wireless LAN, Mobility in your office
OfficeServ WLAN liberates you from the confines of your office and provides you with significant cost efficiencies because the qualified voice and data service of OfficeServ WLAN removes needless cabling and maintenance. With its support for the WIP-5000M WLAN phone, OfficeServ provides full voice-data convergence not only for fixed network connections but also on Corporate Wireless LANs.
Samsung OfficeServ supports IP UMS that provides the unified messaging service of telephone, IP Phone, e-mail, voice mail, and FAX. You are able to access to your communication devices through Samsung UMS whenever and wherever you want because Samsung UMS is a web-based sophisticated solution.(If Enabled With Licence)
OfficeServ 7400 has been designed to deliver advanced voice, data and wireless communications in a single platform. The OfficeServ 7000 series offers customers a complete full line-up of IP convergence system, and can handle increasing and evolving traffic patterns.
Competitiveness for the future
OfficeServ 7400 is the ideal solution for the present and future office because it can simultaneously support traditional voice communication, VoIP (Voice over IP), IP-based data communication and wireless solutions through Wireless LAN.
Advanced data networking
QoS with ensured stability is the top priority of the present enterprise communication in companies with increasing voice and data traffic. OfficeServ 7400 provides superior communication to handle increasing voice and data traffic of IP phones in small and medium business as supporting gigabit Ethernet and layer 2/3 LAN switching.
The importance of security is particularly essential in enterprise communication. OfficeServ 7400 provides one interface module to be integrated with functions of Firewall, VPN, and IDS.
Secure mobile communication, WLAN
OfficeServ WLAN liberates you form the confines of your office and provides you with significant cost efficiency with its ability to remove unnecessary cabling and maintenance through the qualified voice and data service of OfficeServ WLAN. With its support for the SMT-W5100 WLAN phone and SMT-R2000 Dual band WLAN AP, OfficeServ 7400 provides full voice-data convergence not only for fixed network connections but also on Corporate WLAN.
Various terminals and differential points
OfficeServ 7400 has the function of fax and can make an emergency call in the case of an electricity failure, which can be used only on a traditional system. Also, OfficeServ 7400 can use many kinds of terminals (analogue phones, digital phones, IP phones, IP video phones, IP soft phones on PC/PDA).
Value added application for enterprise
OfficeServ 7400 provides many kinds of applications for users’ convenience, namely OfficeServ Call, News, EasySet, DataView, ACD and Operator.(If Enabled With Licence)
Samsung OfficeServ supports IP UMS that provides a unified messaging service of telephone, IP Phone, e-mail, voice mail, and FAX. You are able to access to your communication devices through Samsung UMS whenever and wherever you want because Samsung UMS is a web- based sophisticated solution.
Samsung Voicemail offers highly developed call facilities and puts the user in control by allowing voice messages to be left when staff are busy or out of the office. Users can record personal greetings (busy, no answer, out of office, on holidays).
With the aid of either voice instructions or the screen prompts on the OfficeServ handset LCD screen, all employees can easily navigate Samsung voicemail. Samsung Voicemail allows users to reap the benefits of streamlined office messaging the first time they pick up the phone. Users are alerted to messages via a message waiting lamp or the LCD screen of their OfficeServ handset.
Samsung Voicemail goes one step further, allowing users to intelligently route callers with different greetings and employing call routing based on the time of day, day of week, caller ID and DDI.
As well as standard Voicemail functionality at the touch of a button, users can access a host of other features:
• create and send messages to a group (sales, support group)
• record key conversations and even personal reminders
• remotely access voice messages
• change automatic greeting based on time and date
• forward messages direct to mailbox
• screen calls through answer machine emulation
The applications extend from single seats applicants to multi-seat traditional voice to IP-based voice recording.
Samsung's extensive range of voice recording applications is cost effective and is integrated into the Samsung range of PABX.
Truelog, an advanced digital call recording system, is suitable for all sectors of business and emergency services. The system employs a scalable architecture, allowing cost effective deployment from the smallest four-channel system up to large enterprises handling many hundreds of lines. The recording is either IP recording, trunk side recording via analogue line, Basic rate ISDN or Primary rate lines.
The business case for Trunk-side call logging
Compliance, verification, dispute resolution and quality assessment are the standard reasons for installing a call logging system, particularly in the services sector. However, call logging offers a number of additional benefits.
A business telephone call is no less a form of communication between parties than a letter, fax or email, but because historically it has not been practical to file or archive conversations in the manner of black and white correspondence, only large organisations have been able to justify the investment required for call logging.
But times have changed. The smaller, faster, cheaper advances in IT and computer technology now brings sophisticated call logging systems within reach of even the smallest business.
Reduced telephone costs
A professional call logging system is normally connected to the trunk side (Telkom line side) of a PABX as there are typically fewer incoming lines than there are extensions. This allows every call into and out of the business to be recorded. Depending on requirements, calls pertaining to particular extensions may be automatically deleted or recorded on demand but this would usually only apply to upper management.
As a result, once a call logger is installed in a business, the Telkom and ‘GSM premicell’ accounts tend to drop quite dramatically as employees avoid using the company phones for personal calls.
Most businesses already have a computerised call management system that is supposed to reduce unnecessary costs. In practice however, few businesses devote serious effort to scrutinizing the reports that these systems can produce. In many cases, only a routine admin task is performed to distribute costs amongst departments. Any questionable calls are usually explained away, as there is no way of confirming what the calls were about. It is therefore not uncommon for such management systems to lose their deterrent effect on excessive costs soon after being installed.
In most businesses today, no one hesitates to make a call to a cell phone, and a ten-minute cellular call will seldom raise any eyebrows. But such a ten-minute call costs almost R20, and if just one employee develops a habit of calling a friend or spouse for ten minutes twice a day, this innocent little perk ends up costing the business over R700 per month.
However, once it becomes known that calls are recorded, employees tend to use their own cell phones to make personal calls, which tend to be shorter as they’re now at their own cost.
In any business with four or more incoming lines, there is a high probability that the cost savings resulting from the installation of a call logger will exceed its monthly rental. This means that the fundamental purpose of call logging (compliance, verification, dispute resolution, quality assessment etc) is achieved at little or even no cost.
Many managers looking to reduce overheads have found that addressing telephone expenditure provides rapid and measurable results, without any adverse effects on the business – the increased discipline can even lead to a general improvement in efficiency.
The average employee in the services sector spends a substantial portion of the working day on the phone, and few managers are aware of the level of “innocent abuse” that takes place. Unproductive calls are not restricted to personal ones and calls made to colleagues, suppliers and customers can lead to lengthy discussions on topics unrelated to the business. It is interesting to consider that that if an employee spends half an hour per day on personal or unnecessary calls, this eventually amounts to ten unproductive hours in a month – more than a full working day! Call logging provides the means for those unnecessary calls to be identified and addressed.
Improved customer service
In some instances, management would be horrified at the manner in which employees may deal with customers or suppliers. Often, inadequate training is to blame, but without actually listening to the calls, how does one identify such inadequacies? As a general rule, customer-liaison staff will be more helpful if they know that management can monitor their calls.
Given the tools to analyze the telephone calls of an internal sales or telesales department, a dedicated sales manager can perform wonders with a sales team. Apart from the fact that the team will always be on its toes knowing that their calls can be monitored, it’s useful for the team to regularly analyse their best and worst calls.
Prior to a meeting, it can be useful to play back earlier phone calls with other participants, as vital points may have been misunderstood or even forgotten. Sometimes just being able to determine the date and time when a particular conversation took place can be important. Though names, telephone numbers or similar items of information may be jotted down during a telephone conversation, they may easily be misplaced.
Call logging is a powerful tool when it comes to investigating or even uncovering, fraud and theft, especially theft of business information. This type of activity is unfortunately a growing problem in South Africa, and few companies are immune to it. Even though an employee who is engaging in dishonest activities will usually avoid using the company telephone for sensitive calls, statements like “I can’t talk to you on this line - call me back on my cell phone” can be a definite give-away. A professional call logging system provides similar search facilities to those of a call management system, allowing easy investigation of calls to and from specific employees or customers.
TELEPHONE MANAGEMENT SYSTEM
Man3000 is a Software only solution for the Soft and IP PBX market. This software uses the customer internet on start-up. The software must be upgraded each year.
- The Most cost effective Advanced Telephone Information system on the Market
- Two costing tiers available. ORANGE up to 36 ports and BLUE Unlimited
- Full functionality at a fraction of the cost
- Includes a 14 day trial
New hardware available
New Serial and LAN buffers available. This new hardware is the "best practice" installation setup. So all protection is on board the buffer. No longer do you require additional equipment like OPTO Isolators or USB converter, etc
- PC Communication is through OPTO isolated USB
- Serial PABX input is OPTO Isolated as well.
- IP PABX connection is still through the Onboard IP port
- Full operation under power fail conditions
- 8000 call buffer standard
New Man3000 QUAD BUFFER is the Ultimate top tier storage device for the Man3000
- Two IP Ports are available
- Two Serial ports are Available
- Full operation under power fail conditions
- 32 000 call buffer